Shipping:

• Most orders are shipped by UPS or FedEx. Some large orders will ship by truck or some other appropriate carrier.
• Orders cannot be shipped to PO Boxes. Your physical address is required.
• Most credit card orders ship within 1-5 business days.
• Shipping charges are based on item weight(s) and shipping destination (zip code), and UPS rates. Adjustments may have to be made in shipping charges after order is placed. Large orders, multiple packages, or orders that include heavy or oversized items may require additional shipping charges. You will be notified of these charges before your order ships.
• No orders shipped outside the US.
  

Return Information:

• Products may be returned to us for a refund of your purchase price minus a 15% restocking fee when you notify us within 30 days of receiving your order. We do not accept returns beyond this 30-day period.
• All merchandise returned to RO Pro will be inspected by our returns department upon receipt.
• Customer must pay shipping back to designated location for returned items.
• Customer must call prior to returning any item for a return authorization number.
• Items must be unopened, in new condition, and returned in original shipping containers.  
• No returns accepted on custom or personalized items after customer approval of art work or design.
  

Defective or Damaged Returns:

• Defective or damaged returns will be accepted for refund within 30 days from the shipment date. No refunds or credit will be granted after 30 days.
• All merchandise returned to RO Pro will be inspected by our returns department upon receipt. Concealed damage must be documented with the shipper and will be handled according to the policy below.
• Any return found to be non-defective, once our returns department has inspected it, is subject to a restocking fee of 15%. All non-product-related fees (such as, but not limited to, shipping and handling fees) are not refundable.
• All return policies above must be followed.

Concealed Damage Policy:

• Merchandise purchased from RO Pro should be inspected upon receipt by customer. If any packaging or product appears to be damaged in any way, customer should instruct delivery driver to make notation and should mark any damages. Please contact us immediately if the actual product appears to be damaged from shipping. If packages are opened later and damage is found without driver making notation, this is considered concealed damage. Shipping companies do not always cover full refunds on concealed damage items.